Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Dermatology Client Service Administrator/TA. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our medical teams, clients, and their pets.
About the Role
The role of the Client Service Administrator (CSA) is to support our dermatology team with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our specialty hospital! You are often the first point of contact and can leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams. You will also be handling patients on occasion.
Desired Attributes and Requirements
The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:
Prior experience in customer service and administrative duties in a veterinary clinic setting
Prior knowledge/or ability to learn medical terminology and Cornerstone
Exceptional client service skills
Restraint
Submission of lab samples
Walking/husbandry of patients
Empathetic, nurturing and positive attitude
Skilled in prioritizing needs, open to change and adaptable
Initiative in carrying out assignments independently
Attention to detail with above-average time management skills
Excellent attendance and punctuality
Strong foundation in MS Office and email, phone and in-person etiquette
Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred
Schedule: Must be flexible and available to work modified shift work (Monday to Thursday 8 am to 6 pm or Tuesday to Friday 8 am to 6 pm)
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
A caring culture of Wellness and Appreciation!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Email: Resume to keira.goodridge@vca.com for more information!
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.