Join our team to build your career in a culture that values innovation, creativity and excellence.

As a Client Service Analyst within the Client Service Delivery team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services as well as supporting Solution Center agents with first level escalation.

Job responsibilities:

Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactionsMaintain high level of proficiency in TS products and technical applicationsResolve customer issues and queries in a way that reflects and expresses excellent customer serviceLiaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely mannerContribute in managing overall Service Level (phone and or email) Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client processEnsure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure websiteWork on ad-hoc initiatives to improve quality create efficiency or improve client experience

 

Required qualifications, capabilities and skills:

2 years or more customer service/product support experience in a call center environmentStrong analytical and problem-solving skills  with excellent verbal and written communication skillsFlexibility to support adjustments to work schedule within the APAC shiftAbility to prioritize, handle multiple tasks and work under pressure in a team environmentA self-starter who does not require close supervision and has the ability to quickly adapt and learn new products and technologies Detail-oriented; thorough in their review and able to follow through to resolutionProficient in various desktop and internet-based applications 

 

Preferred qualifications, capabilities and skills:

Knowledge on Clearing/SWIFT, cheques and international payment conventions/practices is a plus