You're self motivated with strong attention to detail, you have found the right team in this is a dynamic environment.

As a Client Service Analyst in Client Service & Implementations you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.

Job Responsibilities:

Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion. Utilize Client Relationship Management (CRM) solution to track correspondences and results. Respond to inquiries and problems directly from key contacts. Navigate systems and tools, and partner with cross-functional teams to solve client problems. Offer feedback and participate in projects for process improvements. Ensure accurate and timely responses to maximize individual scorecard potential. Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Required Qualifications, Skills and Capabilities

Bachelor’s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience. 2 years of client relations, customer service or other related field.  Understand multiple complex systems and processes. Knowledge of computer software systems including work processing. Proficient in Excel and able to follow through with simple automation such as data filtering, formatting and reset to template. Build and maintain professional and productive relationships with peers, colleagues, and customers. Effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions. Have strong organizational skills with the ability to prioritize effectively to meet deadlines.