Global Client Support (GCS) services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly.
As a Client Service Analyst in the Global Client Support (GCS), you will work with client-centric analysts who have received specialized training with expertise in core cash product offerings to support client inquiries. You will also leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus your efforts on more complex issues. GCS and Client Service Account Manager (CSAM) partner closely to deliver best in class experience leveraging CSAM expertise and client knowledge. GCS support of client inquiries for resolution will be in line with CSAM-like experience.
Job responsibilities:
Required qualifications, capabilities, and skills:
Excellent oral and written business communication skills, as well as ability to present information clearly and concisely in German or Italian language Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm Strong time management and organizational skills Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals Ability to understand clients’ relationship with the bank Proficient with Microsoft Office applicationsPreferred qualifications, capabilities, and skills
Knowledge of payment core cash product offering and client portals is a plus