Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

Daily responsibilities include but are not limited to: daily completion of external/internal client requests, opening and monitoring cases, following up on requests, and occasional telephone communication. You will have exposure to and will need to become proficient in various functional and line of business systems & applications. You will be expected to adhere to all departmental and Commercial Banking guidelines.

Job Responsibilities

Understand client requests, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem Complete client cases by adhering to the Tenant Lease Security Services - Policies and Procedures Build knowledge of commercial treasury management products and services Serve as a liaison between Relationship team, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm Prioritize daily workload to maximize productivity utilizing time management and organizational skills  Follow all established policies, procedures and practices  Expected to work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner Build knowledge of tenant lease products and services

Required qualifications, skills and capabilities

5+ years of experience in customer service, operations, treasury, sales or portfolio management A strong aptitude for strategic thinking and tactical execution Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines Excellent verbal and written communications skills; able to effectively communicate clearly and concisely Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners Ability to use data to create metrics and reporting Proficient in MS Office (Excel, PowerPoint, Word)

 

Preferred qualifications, skills and capabilities

Bachelor’s degree preferred, or equivalent work experience Preferably with work experience primarily in banking or the financial service industry This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment. 

 

Shift Schedule: 8pm-5am PHT (will support EST)