Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Ensure delivery of exceptional service to Gallagher’s clients by leading a high-performing account management team, championing Branch initiatives and priorities, and proactively managing assigned accounts. While the primary function of this role is typically related to managing a team (guideline 15-20 employee), managing accounts (guideline 1-2 clients)is a critical part of this role and a key success factor. How you'll make an impact Account Management • Monitor overall book and client assignments for the team, while managing 1-2 clients • Accountable for 95% retention of assigned group of clients • Cultivate and maintain multiple relationships with clients, internal partners and vendor partners • Develop complete understanding of clients’ needs and the appropriate coverage solutions that support and enhance the clients’ culture, values and mission • Proactively manage the Client Service Cycle to ensure a seamless renewal, client retention and whitespace engagement • Manage escalated client issues to successful resolution in a manner consistent with Gallagher best practices • Support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher’s Value Proposition • Actively seek new business referrals from existing GBS clients • Understand and communicate the availability of resources within Gallagher Practice Areas (Pharmacy Practice, Retirement,GGB, HR Consulting and Voluntary Benefits) • Maintain up-to-date records in Document Management System (DMS). • Comply with Gallagher’s processes, BOSS standards and office initiatives. • Complete training and professional development to gain understanding of the insurance industry and GBS processes • Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way Team Management • Drive Gallagher client service processes, system adoption and adherence to professional standards across branch team • Accountable for team compliance with all GBS standards • Monitor workflow to ensure performance standards are consistently achieved • Proactively adjust the workloads based on external and internal client needs and team members’ career stage and trajectory • Resolve complex service-related issues in partnership with team members and consultants • Communicate performance expectations • Ensure team members have the training and resources to achieve goals through ongoing coaching and development • Continuously assess the performance of team members. Provide ongoing, timely feedback and coaching to improve performance, including performance reviews, one-on-one meetings, appropriate job shadowing and Performance Improvement Plans (PIPs) when appropriate • Foster team engagement by supporting our culture and driving commitment to the Gallagher Way About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Health & Life License required. Preferred: Prior experience designing and implementing productivity and client service improvements, Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, Keen understanding of professional and industry standards/practices. Behaviors:Excellent verbal and written communication. Feels comfortable in giving and receiving constructive feedback. Develops professional relationships with internal and external stakeholders. Trains and develops lower-level staff, manages and assigns work, meets deadlines, works collaboratively as well as independently. Supervises the sale of products/services by enhancing sales or services to prospects and existing accounts. Has an enhanced understanding of general business and financial concepts. #LI-Hybrid #LI-PF1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.