Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Are you a highly motivated and detail-oriented individual looking to further your career? If so, this position could be for you! In this role, you will support the Business Operations Manager to deliver Operational and Client Excellence across all practices and processes with the Public Sector and Education (PSE) Region, ensuring that activities are efficient, compliant and profitable. You will work to support operational practices that underpin PSE strategy and client outcomes, drive operational innovations and meet regulatory and compliance requirements. You will be responsible for integrating agreed activities into the PSE Offices, supporting the Business Operations Manager in creating a roadmap for continuous improvement within a complex trading sector. Open to candidates nationwide on a homeworking/remote basis. However, a level of travel will be required within but not limited to the following offices: Manchester, Birmingham, Swindon, Chelmsford, London, and Guildford. How you'll make an impact Support in the delivery of operational efficiency and Client Excellence across the PSE Region through effective creation of end-to-end process flows & guides in respect of key client service deliverables Maintain an outlook of continuous improvement, to enhance the client experience with a focus on Consumer Duty outcomes and development of regional best practices Preparation of operations and conduct performance data, updates and meeting / presentation materials to provide insights into trends and areas for improvement aligned to Client Excellence Undertake Partner Assurance operational support activities as required by the regional teams, including drafting Delegated Authority renewal documentation, actioning insurer setups and facilitating framework agreements Monitoring of insurer KPIs, in accordance with the Delegated Authority agreements and underwriting frameworks, reporting analysis to the Regional Underwriting Manager and Business Operation Manager. Submission and management of changes to Business Operations in respect of business approved client service & operations updates Support in the preparation and testing of template & process updates associated with the AJG Trinitas and AJG Community product targets, analysing opportunities to deliver client service efficiencies through Acturis enhancements and sharing this with the Business Operations manager for the wider PSE client base Develop maintain good relationships with internal and external stakeholders including Compliance, Finance, Conduct, Insurers etc. Support the Business Operations Manager with the management, administration and reporting associated with Procurement Frameworks Support the Business Operations manager with IBA reporting, meeting and MI preparation About You Previous experience gained in the insurance sector, with relevant experience of business operations models and delivering excellent client service. Experience of working within the Financial Services / Insurance sector and/or Public Sector or Education organisations would be an advantage. Excellent analytical and problem solving and decision-making skills, with knowledge of using M365 tools and Power BI. Ability to communicate complex information to non- technical stakeholders/clients both written and verbal. Knowledge of the UK financial regulation practices and risk management within the insurance sector. Previous experience of working within the public sector, education or procurement environment would be an advantage. Initiative skills, working in a deadline driven environment. Eligible to work in the UK. #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.