VCA Family & Oahu Veterinary Specialty Center is expanding and we are looking for enthusiastic individuals who are excited to serve our patients and their families! Do you love animals AND providing your client with an exceptional experience? Do you like a fast paced day and a career where you continue to learn AND the potential to grow within the company? You bring the positivity and we give you the training you need!

We are dedicated to the people and their pets in our community. We are equally dedicated to your opportunity for career development and growth. See below all you will be able to develop and accomplish.

Career Overview:
• Customer service functions, including: greeting visitors, answering telephones, and providing curbside or exam room guidance for our clients
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Knowledge, Skills and Abilities:

• Previous experience or training/education working in a veterinary facility preferred.

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Must be friendly, outgoing, “people oriented.”

• Excellent listening and communications skills.

• Proven decision-making skills to choose the most appropriate course of action

• Telephone and computer skills are necessary.

• Must be a team player willing to learn and to accept change.

Physical Requirements:

• Dependable attendance is required.

• Any allergies to animals must be controllable through medication.

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

• Willingness to work non-traditional hours, including nights, weekends and holidays

• This position requires the ability to walk, bend, stand and reach constantly during a

minimum 8-hour day.

• Visual acuity sufficient to maintain accurate records, recognize people and understand

written directions.

Education and Experience:

• High School Diploma.

Pay rate: $20.00 - $22.00 / hr

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.