Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Northborough

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

Leadership opportunitiesAccess to the people and financial resources of a large veterinary communityWOOF University, offering abundant of training in a variety of topicsGenerous employee pet care discountsOpportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

Competitive wageMedical, Dental & Vision insuranceOpportunity to teach and mentor401(k)Free wellness subscriptions (Head Space)Life and Long Term Disability insurancePaid Parental leave

Why We Need You
As the face of VCA Northborough, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative is the pivot around which the hospital operates and is responsible for:
 

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointments.Placing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position is $15 - $18 / hour based on experience
 

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.