Looking for a full time and part time customer service representative to work at a busy 24-hour Referral and Emergency Animal Hospital in Fishers, IN.

ESSENTIAL FUNCTIONS:
• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments and assisting with credit applications
• Answering questions regarding products and services, including educating clients on non-medical pet care
• Managing medical records, charts, reports and correspondence

• Assist with keeping facility clean and organized at all times

QUALIFICATIONS:
• At least one year of proven past experience providing excellent customer service
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in learning new computer software programs as needed
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste



BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more for both F/T and P/T employees.