Join the dedicated team at VCA Advanced Veterinary Care Center as an evening Client Service Representative!

Address: 7712 Crosspoint Commons, Fishers, IN 46038

Schedule: Full-Time opportunity and schedule is evening with rotating weekends.

About Us:
VCA Advanced Veterinary Care Center is a leading Specialty and Emergency Animal Hospital dedicated to providing compassionate care for pets and exceptional service to their owners. Our fast-paced and supportive environment ensures pets receive the best medical attention, and our Client Service Representatives (CSRs) play a crucial role in creating a welcoming and positive experience for every client.

Position Summary:
We are seeking a friendly, professional, and detail-oriented Client Service Representative to join our team during evening shifts and every other weekend. In this role, you will be the first point of contact for our clients, managing phone calls, scheduling, and check-ins while ensuring a seamless client and patient experience.

ESSENTIAL FUNCTIONS:
• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments and assisting with credit applications
• Answering questions regarding products and services, including educating clients on non-medical pet care
• Managing medical records, charts, reports and correspondence

• Assist with keeping facility clean and organized at all times

QUALIFICATIONS:
• At least one year of proven past experience providing excellent customer service
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in learning new computer software programs as needed
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more for both F/T and P/T employees.

How to Apply:
If you’re passionate about providing exceptional service and being a part of a dynamic team, we’d love to hear from you! Apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.