Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Dear Future, Client Service Representative Administrator

MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.

 

Are you someone who can:

Handling Client Queries.Taking telephonic calls totaling 100 p/d.Document Processing and Administration.Effective professional handling of queries.Liaison with the general public, corporate & internal staff.Use questioning and listening skills that support effective telephone communication.Apply appropriate actions to effectively control a telephone call.Effectively deal with job stress, irate customersUse an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Other Adhoc duties

 

 

You will be an ideal candidate if you:

Matric.Call Centre courses / certificates will be an advantageFully Computer Literate.3 – 5 Years Call Centre Experience (mandatory).Knowledge of the Motor Industry (Advantageous).Previous administrative position of same or similar nature will be advantages

 

 

You will have access to: 

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

 

We can be a match if you are:

Deciding & Initiating Action.Adhering to Principles.Coping with Pressure & SetbacksDelivering Results & Meeting Customer Expectations.

 

Are you interested to take the step? We look forward to engaging with you

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.