Client Service Representative

Want to enjoy coming to work every day and feel like you are making a difference? VCA Blairstown Animal Hospital is seeking a full-time customer service star for our front office! We are an AAHA accredited practice with five doctors. We are a busy practice that highly values teamwork and positive interactions with both fellow co-workers and customers. Our ideal candidate would have at least one year of experience as a veterinary receptionist, a friendly and outgoing personality and be self-motivated. Exceptional customer service is a must!

Typical duties will include but may not be limited to:

Client Relations:

Greet clients and pets immediately upon enteringEnsure the reception area has client education handouts, up to date reading materials, and is clean and odor free.Check that client emails, addresses and phone numbers in medical records are current.Record pet’s weight at each hospital visit into the medical record.Schedule appointments and surgeries. Provide clients with pre-appointment and pre-surgical recommendations i.e. fasting prior to appointment.Answer phones calls promptly and in a friendly and professional manner. Route calls to the proper staff members, answer inquires about services and/or products.Call to confirm next day appointments when required.

Invoicing:

Prepare invoices, collect and process payments. This will include making change, processing credit cards, Care Credit, debit payments and counting the cash drawer. Complete end of day financial balances ensuring they are accurate.Know the fees for routine services and standards of veterinary care for the practice so you can educate and inform clients properly.Explain invoices to clients. If you cannot answer their questions regarding fees, speak with a team member or Doctor.

Administration:

Demonstrate proficiency using computers.Enter data into medical records following specific protocols.Ensure the efficacy of the reminder system in the patient’s record.Maintain an adequate supply of client education material at the front desk i.e. Brochures, handouts, etc.Regularly update client information area in the hospital lobbySchedule referral appointments and confirm details, date and time with client. Inform client of any necessary preparation prior to appointment.Prepare all required forms including health and immunization certificates, and euthanasia forms.Review charts of all discharged patients for completeness.Maintain the appointment and boarding schedule.Prepare information packets – new puppy/kitten packages, dental packages, etc.Receive clients, out-patient, animals to be euthanized and emergencies.Ensure all treatment, surgery, boarding forms are filled out completely and a contact number is left.Check in/out boarders, surgeries and appointments.Keep reception desk and lobby tidy and clean.Collect specimens that clients bring in for laboratory analysis. Label and take to lab area. Make notation in medical record.

Marketing and Promotion:

Promote products and services through client education using the appropriate terminology. Must be well versed in the subjects of parasites, vaccinations, routine surgeries, heartworm, flea and tick prevention.

Performance Responsibilities:

Will strive to maintain positive internal and external customer service relationships.Must be able to demonstrate effective leadership skills.Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.Must be able to be depended upon to plan, organize and work effectively to ensure tasks are completed.Must demonstrate reliability by arriving to work on time and taking breaks in expected time frames.Will be expected to meet all productivity requirements.Must be able to demonstrate positive team behavior and promote a team-oriented environment.Is expected to represent the practice professionally at all times, inclusive of proper attire.Must be able to demonstrate initiative, strive to continually improve processes and relationships.

Evening and weekend hours are part of the schedule. The salary range for this position is commensurate with experience Actual hours will be determined by the scheduling needs of hospital.

Generous benefit package available, including medical/dental/vision, life insurance, vacation and holidays, uniforms, 401K, and continuing education.

Must have the physical ability to navigate 1 flight of stairs daily as the building does not have an elevator. You would also be required to be able to lift 40 lbs. and stand on your feet for long periods of time.

Hourly pay will be based on prior experience.

 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.