POSITION SUMMARY

The Client Service Representative provides office support at the front desk within the Ambulatory or Surgery Center setting. This position interacts with patients and families, as well as internal and external customers.

 The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients.

 This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS

EDUCATION: High school diploma or equivalent required.

LICENSE/CERTIFICATION:

EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, CPT4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and the skill will be required for this position within 30-60 days from date of hire.

 PERFORMANCE EXPECTAIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

 WORK ENVIRONMENT

This position requires desk/telephone work a majority of the time. This position requires occasional standing and walking and occasional lifting up to 20 pounds.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

 REPORTING RELATIONSHIP

This position reports to department leadership.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.