Client Service Representative

VCA Great Lakes Veterinary Specialists is a busy, state of the art, dog and cat emergency and specialty hospital.  We are located in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative to join our team. We are hiring evening and weekend shifts at this time and will consider full- or part-time applicants.

We are hoping to find a “client service extraordinaire” to join our team.  The ideal candidate will be highly professional and demonstrate strong people skills. They will believe in working as a team and will thrive in a collaborative environment.  They must be empathetic, and service minded. They must possess a real aptitude for putting pets and pet parents at ease while creating a welcoming environment. We pride ourselves in having a team that can listen to and speak with clients like they would a valued friend, enabling us to ensure that all our clients feel welcomed, appreciated and receive the best possible client service.

As a client service representative in our hospital, you will be the first point of contact and will serve as a vital link in communication between our clients and our medical staff.  If you are energized by teamwork, the gratitude of others, and the satisfaction of always putting your best foot forward, we need you on our team!

Responsibilities include:

Ability to answer a multiline phone systemScheduling and confirming appointmentsAiding with admitting and discharging pet patientsInvoicing/billing and processing paymentsAbility to work independently, take initiative, and make suggestionsWillingness to learn more regarding the customer experienceWillingness to learn more about medical office procedures and veterinary services offeredManaging medical records, charts, reports and correspondencePresenting and explaining fees, including processing paymentsAbility to make outgoing phone calls and ensuring accurate communication between medical staff and clientsAbility to make outgoing phone calls to reach out to prospective clientsHospital lobby maintenance (including removal of animal waste) and ensuring that the facility is always neat and clean—both inside and outside

What VCA Offers

By joining our team, you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across the globe, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in.

Competitive wages and benefitsUniforms providedExceptional career development: there is room to grow hereExtensive online anytime-anywhere access to journals and textbooksEmployee Assistance Programs to support your health and wellbeingReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

  

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com