SWBC is seeking a talented individual to provide client service support on a loan portfolio for one of our financial institutions by ensuring that key data is correctly acquired and maintained for customer and client satisfaction.

Why you'll love this role:

In this role, you will work with and engage new people on a daily basis, exercising empathy and getting to know what is important to customers and how to best meet their insurance needs. You will work with a team of highly engaged sales agents and support staff in a fun and competitive environment where you will have the opportunity to use your best customer service talents and skills each day.

Essential duties include the following:

Takes and returns inbound calls reviewing stated above information.Refers complex questions, problems or homeowner complaints promptly and accurately to the appropriate resources to ensure customer and client satisfaction.Works hand in hand with internal Agents, Customers and our Carrier. Responsible for entering policy information into our system, processing any policies, endorsements, and cancellations. Corresponds with customers on any information and works on reports when needed.Answers service and sales calls through our que.Works the scanned mail, and works with accounting to review any premium received.

                  

Serious candidates will possess the minimum qualifications:

High School diploma or equivalency.Minimum of two (2) years data entry or customer service experience.  Mortgage insurance experience is preferred. Property and Casualty license or obtain within ninety (90) days from date of employment.Excellent organizational and analytical skills. Possess excellent written and verbal communication skills.Able to operate basic office equipment including a 10 key calculator by touch.Able to type at least 45 WPM accurately and must be proficient in word processing.Bilingual preferred.

SWBC offers*:  

Competitive overall compensation packageWork/Life balance Employee engagement activities and recognition awards Years of Service awardsCareer enhancement and growth opportunities Leadership Academy and Mentor ProgramContinuing education and career certifications Variety of healthcare coverage optionsTraditional and Roth 401(k) retirement plans Lucrative Wellness Program

*Based upon employee eligibility 

     

Additional Information:

    

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

    

Please note, SWBC does not hire tobacco users as allowed by law.

    

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.