Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients.  Manage multiple internal and external relationships to provide our clients with best-in-class service.  Help be the reason our clients stay with Chase!    

 

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

 

Job Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlines Collaborate with stakeholders to effectively resolve client issues / escalations Analyze and interpret client data to identify trends and develop department strategy Drive change initiatives, business strategy and technology enhancements programs Manage in dynamic, high-pressure environments and contribute to business resiliency planning Attract, develop and retain top talent.  Coach and engage – to drive performance Evaluate team and individual performance to achieve business objectives.  Nurture diverse and inclusive work culture Build and maintain a culture of trust, transparency and integrity Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success  Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape  Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

 

Required Qualifications, Skills and Capabilities 

Comprehensive knowledge of Treasury Services and/or Custom Card products  Data Analytics & Change Management experience – including presenting finding  Ability to influence others without direct supervision Ability to provide quantifiable management reporting & present findings  Project Management & Execution  Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to adapt to change Demonstrated team building skills and ability to work in a team environment  6+ years of client facing work experience   Delivering Coaching and Feedback/People Management  

Preferred Qualifications, skills and capabilities

Previous Team Management Experience  Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience Google G suites / Microsoft Office adept

 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more Help the community through expansive volunteer opportunities Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 

Some travel required (20%) to visit clients and internal partners.

 

Please note this role is not eligible for employer immigration sponsorship.