Job Description

Hello Future Client Service Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Deliver individual results through personal effort and skill

Build and maintain strong relationships with our internal and external stakeholders

Are you someone who can:

Drive significant growth and profitability in the context of cost managementManage costs / expenses within approved budget to achieve cost efficienciesDeliver exceptional service that exceeds customers' expectations through  proactive, innovative and appropriate solutionsManage existing clients and grow portfolio through making contact and generating leadsResolve all customer queries efficiently, and within agreed timelines.Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Maximise cross sell opportunities and strengthen client relationshipsPrepare business communication that is of a professional standardEnsure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsTrack, control and influence sales activities with the specific aim to increase sales efficienciesEnsure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataManage own development to increase own competencies

You will be an ideal candidate if you:

Have minimum of Matric as qualification, preferably NQF level 5.Have Credit Card experienceAnalytical skillProblem-solving skillBe able to work under-pressure.

You will have access to:

Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.