**B** **luePearl Pet Hospital in Spring, TX,** **is currently** **seeking an experienced** **Client Service** **Superviso** **r to join our team!** The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM.  The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.  **As the Client Service Supervisor, you will** **:** + Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances. + Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.  + Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients. + Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback. + Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.  + Plans and executes regularly scheduled team meetings.  + Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.  + Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.  + Other job duties as assigned. **Why BluePearl?** + Pet Passion: Enjoy Trupanion pet insurance and discounts for medical care at BluePearl. + Growth Opportunities: Advance your skills with our talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers. + Continuing Education: Benefit from annual CE allowances, free training sessions, and Penn Foster Scholarship reimbursement of 90% for full-time associates. + Career Advancement: Explore roles in our specialty departments (Critical Care, Ophthalmology, Surgery, Neurology, Internal Medicine, and Radiology) and enjoy financial support for VTS credentials. + Supportive Environment: Access mental health resources, flexible schedules, and comprehensive benefits, including medical, dental, vision, and life insurance. **Benefits Include:** + Bi-annual merit increase opportunities + Paid time off and floating holidays + 401k and retirement planning + Maternal and Paternal leave benefits + Hinge Health membership + Medical, dental, vision, and life insurance options. + Local and regional Mental Health and Wellness benefits (a few of many examples include 12 free therapy sessions annually, a free Calm wellness app subscription, and access to regional social work) + Free VETgirl Elite membership and continuing education + Opportunities for volunteerism and professional development (examples include coral reef restoration and Animal Humane Society volunteer initiatives in Arizona and Hawaii). + Uniform Allowance + MARS discounts - M&Ms, KIND Snacks, & T-Mobile are just some! **Apply Today:** Apply now and become a key part of our vibrant team, dedicated to providing exceptional care in an innovative and supportive environment. **_BluePearl Pet Hospital_** - _Where your passion for pets meets endless career possibilities._ Transform your career and make a real difference! We promote a collaborative culture in our hospitals. We believe in working together to lead the industry by enriching lives through remarkable care for pets and our team. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.