Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Client Services team plays a key role in fostering an outstanding workplace experience for both our employees and clients alike. From ensuring a welcoming reception to coordinating seamless office operations, we prioritize service, professionalism and efficiency.

Reporting to the local Operations Services Senior Manager, the Client Services Assistant will team effectively with the Client Services Coordinator, to support daily operations, including reception, office logistics, events and facilities management – ensuring the highest standards of service delivery.

This is a part-time opportunity, requiring an in-office presence 3 days p/week.

Anchor days are Tuesday and Friday, with a set third working day to be mutually agreed upon during the recruitment process based on personal commitments and business needs.

Office Coordination, Front-of-House & Facilities

Deliver high-quality reception services, including greeting clients and assisting with inquiries and front-of-house operationsEnsure reception and client-facing areas are consistently maintained to a professional standardAssist with visitor management processes, including issuing and tracking security and access passes Liaise with Building Management and security teams regarding operational issues Log and track maintenance requests for cleaning, repairs, and other operational needs to ensure a seamless workplace experienceMaintain shares spaces such as kitchens, meeting rooms, and utility areas, ensuring they are clean, stocked and functionalMonitor and restock daily amenities, including food, beverages, and pantry suppliesRespond promptly to inquiries and requests from the Client Services inboxAssist with procurement and stock control of office supplies, corporate stationery and food and beverageProvide administrative support, including bulk photocopying, binding, large mailouts and ad hoc tasks as requiredSupport expense management processes and assist in preparing presentations for office meetingsAssist with additional tasks and requests to ensure the office operates smoothly and efficientlyProvide backup for other Client Services team members as needed

  

Functions, Events & Workplace Experience

Coordinate meeting room preparation and reset according to booking requirements, including furniture arrangements, AV configuration, catering, and prompt tidying for subsequent useAssist with the planning and coordination of office-related events, including setup, catering and logistical support for both internal and client-facing functionsAssist with the organisation and execution of internal events such as team-building activities, milestone celebrations and other initiatives to foster engagement and a positive workplace cultureActively support key office and employee engagement initiatives, promoting a welcoming and inclusive environment

 

What You'll Bring

Demonstrated experience in a customer-service focused role such as reception, office administration, hospitality, retail or similar A strong focus on delivering excellence in service, with a commitment to enhancing employee and client experiencesIntermediate skills in Microsoft Suite (Outlook, PowerPoint, Excel and Word)Sound organisational skills, with the ability to prioritise tasks and manage competing deadlines effectivelyStrong interpersonal and communication skillsA proactive, solution-oriented mindset, demonstrating accountability and adaptability in carrying out a wide range of responsibilitiesTeam player with a strong willingness to assist others

Who You'll Work With

Internal Stakeholders

ANZ Client Services TeamANZ Operations Cohort ANZ IT Team

 

External Stakeholders

BCG Suppliers BCG Clients and Contactors

Additional info

Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients. 

We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential. 

Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals. 

We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out to Ashlen Wood (wood.ashlen@bcg.com) at any stage if you require additional support or adjustments to assist you with your experience including support in submitting your application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

BCG’s efforts toward diversity, equity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Gold award for LGBTQIA+ inclusion.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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