TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Responsibilities

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

Respond to client requests for new project initiatives through our centralized technologyCollaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requestsInitiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completionEnsure that any pitfalls are addressed and resolved with the client before being submitted to the production teamWhere applicable, initiate some project specifics to set the production team / individual project up for successTake a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of serviceMonitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverablesServe as the central point of contact for and liaison between external client contact and internal production staffSet and fulfill client expectationsComply with internal regulations, processes and procedures in line with ISO standardsPotentially trouble-shoot problem projectsUnderstand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicableDiscuss issues with clients and production staff and creatively problem solve to alleviate issuesQualifications, Skills & ExperienceExcellent written and verbal English communication skillsMinimum Bachelor’s degree or equivalentExcellent problem solving and analytical skillsSubstantial customer service and/or project management experienceStrong interpersonal skillsEffective time managementStrong organizational skills, attention to detail, and the ability to multi-taskWorking knowledge of MS OfficeAbility to prioritize and schedule tasks and work in a team environment.Must be willing to learn new things, be open to challenges and thrive on success

 

Desired:

Business degree and or customer service experience is preferred