Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. 

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. 

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of over 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. 

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.

Job DescriptionProvides project management for ongoing client sample programs through daily customer communication and contact. Provides sample registration though the laboratory LIMS system and ensures correct registrationArranges all aspects of local and international logistics for both sample collections and overseas shipments to global partners.Performs data entry into eLIMS, CRM and other databases, as appropriateBe an internal liaison for clients so they only need to contact one person.Empowered to make decisions on behalf of clients to provide superior service.Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)Onboards new clients by asking appropriate questions and provides on line sample registration trainingSubmits and coordinates client requests for re-testing, additional testing, OOS investigations and changes that are needed.Communicates and coordinates timely resolutions to customer complaints.Provides support for other Client Service Associates and Sample Management team when needed (e.g. absence, workload adjustment, site and regional balancing)Coordinates conference calls with client and Eurofins sites as needed.Monitors KPI’s for key customers assigned, including TAT performance metrics and Interco sales.Contributes to assigned process improvement projects and supports implementation when needed.Performs ad-hoc duties as assigned.

QualificationsDiploma in a science, business or related field (or equivalent work experience)Minimum of 2 years of direct food testing, high intensity customer service, or other business-related experienceExcellent customer service skills, attention to detail and ability to be persistent while maintaining tactThick-skinned – ability to receive and deliver difficult newsDemonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)Demonstrated ability to plan, multi-task and prioritizeDemonstrated teamwork, communication (written and verbal), and organizational skillsAbility to work independentlyKnowledge of other software applications (i.e. SFDC, NIMS) preferredAbility to work to multiple deadlinesAbility to learn technical chemistry and microbiology testing requirementsAbility to communicate appropriately and effectively with internal and external clientsPositive attitude and sense of urgencyExperience in a scientific or logistics environment is heavily weighted

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Food Testing is an Equal Opportunities Company.