Client Services Associate San Diego, CA, United States We are currently seeking a Client Services Associate (CSA) within our Client Services Department. CSAs act as Account Managers for a designated set of Oncology Account Executives (OAEs) handling their orders and servicing their accounts. **Responsibilities:** + Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC). Tasks include, but are not limited to: + Processing orders in SFDC + Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner. + Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT) + Resolving holds on orders so specimens received can begin testing ASAP. + Monitoring reports on CS Dashboard to stay on top of workload – Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests. + Handling Physician Call Back Requests – Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC + Managing Portal Accounts – Setting up new portal users, managing password resets, and assisting with IT support as needed + Account management – Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc. + Follow-Up on QNS Cases – Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type + Incoming Calls/ Emails – Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line. + Monitor team email inbox as well as individual email inbox. **Minimum Education/Experience Requirements:** + Bachelor’s degree preferred. High School diploma required. + 2-5 years of professional work experience, preferably in a Corporate office setting required. + Excellent written & verbal communication and experience handling business related calls and emails + Experience with Microsoft Office Suite (Outlook, Excel, Word, etc.) preferred + Strong attention to detail with an ability to multi-task and prioritize workload + Professional and courteous demeanor + Self-starter who takes ownership of their workload and thrives in a team atmosphere The annualized base salary range for this role is $41,600 - $62,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. **_Agency and Third Party Recruiter Notice:_** Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. **_Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans._** \#LI-JM1