Client Services Consultant II
MetLife
Role Value Proposition:
Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.
Key Responsibilities:
* Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
* Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
* Leads and participates in both customer- and internal-facing presentations and meetings.
* Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
* Participates in client account audits and strategic planning process.
* Partners with Financial team in completion of client reports; analyzing results and identifying trends.
* Leads and coordinates implementation of the addition of MetLife products on a basis.
* Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
* Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
* Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
* 3-5+ years of relevant experience
* Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
* Excellent organizational, interpersonal, and communication skills, both written and verbal.
* Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
* Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
* Ability to balance client expectations with MetLife capabilities
* Self-motivated to learn more about the business and is proactive in personal development
Preferred:
* Knowledge of Group Benefits core products including Life, Disability, and/or Dental
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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