Role Value Proposition: Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform. Key Responsibilities: * Coordinates and executes the implementation of Group Insurance Policies * Coordinates and executes plan change requests and policy amendments * Coordinates and executes billing inquiries and policy related inquiries * Executes business testing scripts when new system capabilities are delivered * Assists with premium reconciliations * Acts as liaison between client and internal MetLife areas * Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) * Ability to handle high transaction volumes on a daily basis * Assist with escalated inquiries Essential Business Experience and Technical Skills: * 2-3+ years of experience * Ability to communicate clearly, timely and professionally both verbally and in writing * Ability to provide excellent customer service and relationship management * Ability to work in a team environment and assist other areas when needed * Participate in testing of new capabilities * Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines * Proficient in Microsoft Office software (Excel, Word, PowerPoint) * AAS or BS preferred Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.