The Role

· Analysis and interpretation of licencing requirements

· Finding Solutions to complex and bespoke liceencing requests

· Assist clients on queries relating to software licencing, billing and contract renewals

· Processing new sales and trials in accordance with the clients

Software License Agreement

including dispatch of software licences and

processing of invoices

· Drafting quotations for new and additional licence requests

· Assist with client queries with the Senior Coordinator

The Requirements 

· Proven track record of handling complex queries and tasks in a pressurised environment 

· Excellent attention to detail with the ability to accurately review the quality of own output. 

· Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels 

· Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals 

· Experience in interpreting legal contracts 

· Experience understanding and working with financials and invoices 

· Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions 

Strong verbal and written communication skills. 

· Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work. 

· Preferred IT skills with an aptitude for easily learning new IT systems and computer skills. 

· An eye for detail and excellence 

· Proven to be an effective team member to contribute to their own team as well as other parts of the business.

WTW is an Equal Opportunity Employer