Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

KEY RESPONSIBILITIES

Supporting Accounts lead by Account Managers and Sr. Managers alikeTimely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.Monitoring affiliate queues to ensure timely queue management by Affiliate ReviewersSupporting partner outreachLearning and understanding how to use our technologyManaging internal resources using them effectively and helping Account Managers provide a high level of service for the clientInteracting with clients daily via phone and emailReviewing a selection of partnered affiliate websites to identify optimization opportunities

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

Entry level candidates welcomeComfortable using ExcelAbility to learn PowerPoint and Rakuten Marketing tools and processes

Personal effectiveness

Highly organisedProactive - continually looking to improve own role and that of your clientsInquisitive approach to continuously learning on the jobResponsiveness - getting back to clients within 24 hours

Communication

Excellent written and verbal communicationStrong interpersonal skills

Results focus

Detail-orientatedProof that you can work towards a deadline

Teamwork

Ability to work well as a team and prioritise your workload based on company’s goalsBe able to share progress and updates on tasks with Account Managers and Managers

Understanding of business

Basic understanding of the online (and more specifically affiliate) marketing sector

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team