Client Service Representative (CSR) – Lead Role
Scarbrough Animal Hospital – Sunrise, FL

Are you an experienced Client Service Representative (CSR) with leadership skills, a passion for helping pets, and a desire to work in a family-like, team-focused environment? Scarbrough Animal Hospital, a multi-doctor Fear-Free Certified general practice in Sunrise, FL, is seeking a motivated Lead CSR to help grow our front-end operations and drive the hospital toward its vision.

Why Join Scarbrough Animal Hospital?

Family Culture: We foster a supportive, team-oriented environment where staff build strong relationships with each other and our clients. Convenient Location: Centrally located in Sunrise, FL, our hospital is easy to access from surrounding areas. Collaborative Team: Join a group of veterinary professionals dedicated to providing exceptional care for pets and their families.

Position Overview

As a Lead CSR, you will play a key role in managing our front-end operations, delivering outstanding client service, and supporting the hospital’s growth. This is a leadership role that requires a positive attitude, strong communication skills, and the ability to motivate and inspire a team.

What We’re Looking For

Experience: Minimum of 1 year as a CSR, preferably in veterinary medicine. Leadership Skills: Previous experience in a supervisory or lead role is required. Customer Service Focus: Passion for delivering a top-notch client experience while fostering strong client relationships. Fear-Free Commitment: Embrace and promote the Fear-Free philosophy to reduce stress for pets and clients.

Schedule and Benefits

Schedule: Four 10-hour shifts per week, including weekends. Compensation: $18-$22/hour based on experience. Full Benefits Package: Health, dental, and vision insurance Generous pet care discounts Uniform allowance Paid time off (PTO) and holidays

Key Responsibilities

Oversee and manage front-end staff to ensure smooth daily operations. Provide exceptional customer service during client interactions, both in-person and via phone. Train and mentor CSRs to ensure high standards of service. Collaborate with the veterinary team to support the hospital’s goals and vision.

Join Our Team!

If you are an experienced CSR ready to take on a leadership role in a thriving, Fear-Free Certified animal hospital, we want to hear from you!

Apply today to join our team and become part of a hospital that values relationships, teamwork, and exceptional patient care.