**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Client Services Manager + A Client Services Manager is responsible for managing a team of 15-20 Client Support Specialists. They are responsible for day-to-day supervision of the team and provide coaching, training and develop of their staff. Works closely with Business Partners (Fiserv and Bank of America) to maximize revenue and increase overall portfolio profitability and customer satisfaction. Managers are a strategic part of ensuring the line of business reaching all the goals set forth by Fiserv. A manager may be involved in projects which require them to lead and/or play key roles in in these efforts. + **Essential Functions** + Develop and maintain high performing associates (Team of 15-20) by: Providing timely, direct, and actionable feedback to associates + Navigates difficult situations with ease and positivity, and helps others to overcome their concerns + Let’s associates know where they stand with respect to strengths and development needs and is willing to take swift action on personnel issues + Aligning business goals with associate/client needs to create win/win situation + Builds trust and instills confidence through ongoing communications with peers, manager, direct reports and key stakeholders + Achieves all goals set for department and makes a strong positive impact to the client experience + Assigned projects show positive impact to client, associates or business partners and the leader is adept at moving ideas form concept implementation (Speed to Market) + Improve Client Experience through a sincere focus on process improvements, associate empowerment and soliciting feedback at every level + **Skills** + Strong verbal and written communication skills + Experience in managing and leading teams located in multiple sites and/or remote work environment + Experience with project development and implementation + Merchant Services industry experience + Effectively documents daily, monthly and quarterly coaching and performance of team + **Experience** + 1-3 years of experience leading and effectively coaching a team to success + High School Diploma or Associate’s Degree + 1-3 years of coaching, training, and associate develop in managerial capacity. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington. _Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._ Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **What you should know about us:** Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. **Our commitment to Diversity and Inclusion:** Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.