Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! Overview: Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations. What you'll do: + Maintain a culture committed to providing exceptional customer service to support our business objectives and growth + Manage the day-to-day tasks and workload for members of the Client Services team + Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary + Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities + Ensure timecards are completed accurately and on time for the processing of payroll + Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner + Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met + Resolve issues and escalate as needed to ensure prompt and accurate resolution Who you are: + 2-4 years of hands-on management experience + Customer service oriented with strong interpersonal skills + Ability to analyze workflow and effectively lead a team to meet clients' needs + Ability to manage internal and external issues with grace and solve problems creatively + Must possess excellent written and verbal communication skills + Prior knowledge of and experience working in the legal and/or customer service industry is preferred Benefits: + Competitive compensation and total rewards package + Comprehensive medical, dental and vision insurance + Hybrid or Remote work structure (depending on business needs) + Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) + Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) + Matched 401(k) to help you save for your future + Pet insurance to help your pet(s) live a long and happy life + Flexible Spending Accounts (healthcare, dependent care, transit & parking) + Company-paid life insurance as well as short-term and long-term disability insurance + Learning and development opportunities to advance both personally and professionally + Veritext Summer Camp – a fun-filled culture building and learning experience + Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.