At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is looking for a dedicated and enthusiastic Client Service Manager to join our Data and Analytics team in Pittsburgh, PA. In this role, you will serve as a passionate advocate for our clients, striving to help them achieve both short-term and long-term objectives. Your mission will be to act as the primary liaison between our valued clients and Broadridge’s internal teams, ensuring the timely and successful delivery of our comprehensive suite of services.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to the Broadridge office in Pittsburgh and given the flexibility to work from home.
Key Responsibilities
Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
Build and maintain strong client relationships and provide day-to-day client advice and support. Serve as the key point of contact for multiple Broadridge clients, increasing adoption of our products and services, ensuring retention and a high level of customer satisfaction.
Collaborate closely with clients to understand their needs, goals, and challenges, and provide strategic solutions to meet those requirements.
Work in partnership with Broadridge teams to ensure the seamless execution of services and deliverables.
Own, drive, and track inquiries and issues to successful resolution. Monitor project progress and performance to ensure deliverables meet client expectations and deadlines.
Identify opportunities to enhance client service and offer enhancements that improve client experiences. Continuously find ways to streamline processes, enhance training documentation, and improve product adoption.
Collaborate with product development teams to identify new system enhancements, modules, and services.
Promote the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s).
Key Qualifications
Bachelor’s degree in Business or IT related field
Prior SQL and Database experience Preferred
Understanding of the financial services industry and mutual fund/ETF distribution channels are a plus
Excellent communication skills (verbal and written) and ability to interface with diverse internal and external stakeholders
A passion for improving processes and an unwavering commitment to customer satisfaction
Excellent analytical and problem-solving skills; ability to perform data research and analysis
Able to thrive and quickly adapt in a fast paced, team-oriented environment
Ability to travel
#LI-MJ1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.