Adecco is looking for compassionate, dedicated, empathetic individuals for our client in Tempe AZ. On Site – Holiday Pay!! Our Client has been dedicated to supporting the rights of people to live independently and with self-determination. As a Client Service Rep I, you will be in direct communication with Case Managers and Support Circle Team, Supports Supervisor and Manager through a variety of tasks. Ensuring the onboarding processes of individuals . Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices, and procedures. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Manage onboarding pipeline, client base (150+ case files) and equipment readiness. + Develop, verify, and update Support Plans and communicate with Case Managers and Support Circles. + Ensure client satisfaction, document/report issues, and handle inquiries. + Organize meetings, manage calendars, and complete administrative tasks (filing, typing, correspondence, etc.). + Maintain filing systems, CRM updates, and Box documentation. + Perform periodic audits and address billing issues. + Respond promptly to emergencies and sensitive situations. + Handle confidential information and adhere to company policies. + Provide support when needed, and report issues to management. **WORK ENVIRONMENT:** + Standard 40-hour office workweek with company laptop remaining on-site. **QUALIFICATIONS:** + High school diploma or GED required; Bachelor’s degree or management experience preferred. **SKILLS AND ABILITIES:** + Proficient in company policies, software systems, and state-required training. + Strong communication, teamwork, and interpersonal skills. + Proficient in Zoom, Teams, Outlook, Word, Excel, and virtual platforms. + Time management, multitasking, and attention to detail. + Able to handle complex situations, problem-solving, and difficult conversations. + Calm and professional under pressure, with empathy and respect for clients. **BEHAVIORAL COMPETENCIES:** + Strong client relationship management, communication, and independence. + Professional, responsible, punctual, and flexible. **Pay Details:** $21.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance