Our Client, a Financial company, is looking for a Mechanical Engineer III for their Hickory, NC location. Responsibilities: + Responsible for answering inbound calls from clients, while providing exceptional customer service + Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. + Document call activity using Client proprietary system (they will be expected to document while on the phone with the customer) + Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services + Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices + Coordinates problem resolution with appropriate departments + Informs customers of standard procedures or resolution of problem + Follows up, either verbally or in writing, to ensure customer satisfaction + Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Requirements: + Must possess 2-3 years of recent customer service experience, ideally from a call center. + Must have the ability to type and be on the phone at the same time. + Ability to navigate through numerous systems at once + Experience using dual monitors + Proficient user with Microsoft Word, Outlook, and basic Excel + Ability to type at least 40 WPM + Exceptional customer service skills; easy to understand + Excellent verbal and written communication skills; ability to use proper grammar and spelling + Experience within the banking or financial services industry is preferred but not required + Minimum of a High School Diploma or equivalent Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.