YOUR TASKS Inventory Management & Control: * Create deliveries daily and monitor order processing. * Monitor stock availability to ensure timely order clearance. * Support account and purchasing team to troubleshoot order issues. * Manage inventory updates, promotional planning, customer return cases, and inbound planning. * Coordinate return shipments (e.g., create return labels). Client Issue Resolution: * Communicate with customers on order status and expected delivery dates. * Prepare and maintain status reports for client, management, and internal communications. * Oversee customer accounts to ensure SLAs are met. * Assist the Account Manager in providing data, advice, and resolving problems. Process Optimization & Documentation: * Continuous involvement and support with departmental process improvements Business Reviews & Client Consultation: * Participate in business reviews with the customer. Operational Leadership & Oversight * Work closely with operations to ensure program requirements are met. YOUR PROFILE At least two years of Customer Service experience At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required High School Diploma or equivalent 3PL, Supply Chain, Logistics or similar experience preferred Ecommerce experience preferred SAP knowledge preferred WE OFFER * Medical, Dental, Vision, Life Insurance, and Disability Pay. * 401(k) with company matching up to 6%. * Paid Time Off, including paid holidays. * Flexible Spending Accounts. * Voluntary benefits such as legal and financial assistance, pet insurance, and more. * Employee Assistance Program. * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. * Commuter benefits. * Employee engagement activities. EOE Protected Veterans/Disability