Description We are offering a contract to hire employment opportunity for a Customer Experience Specialist in the Printing/Publishing industry. Based in Birmingham, Alabama, the role will involve handling customer inquiries, managing customer accounts, and maintaining accurate records. Responsibilities: • Accurately process and handle customer credit applications • Maintain precise records of customer credit • Resolve customer inquiries in a timely and efficient manner • Monitor customer accounts and take necessary actions when required • Assist customers with their queries and concerns • Utilize CRM and Computer Programs to manage customer interactions • Have proficiency in ADP - Financial Services and Avaya CMS for effective customer service delivery • Efficiently manage billing functions to ensure customer satisfaction • Offer support in benefit functions as per customer requirements • Respond to inbound calls and provide excellent customer service Requirements • Demonstrated skills in various Computer Programs • Experience with CRM • Experience in Answering Inbound Calls • Proven ability to Assist Customers • Understanding of Benefit Functions • Familiarity with Billing Functions • Prior work in the Printing/Publishing industry • Proven track record as a Customer Experience Specialist Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .