Company Overview:  Arroweye is a leading, single-source provider of innovative payment card marketing and production solutions for the financial service, prepaid, fintech, and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers.  Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye.

Role Purpose:   Operate as the lead point of contact for any/all matters specific to client program set up and customer service responsibilities for assigned key B2B client accounts. Responsible for developing long term relationships with assigned clients that include business executives and stakeholders. Role responsibilities require closely working in cooperation with assigned clients and internal team members to ensure timely and successful delivery of our solutions according to client requirements.

Skills required for the job:

• Strong client relationship management:

Positive and effective communication with clients via email and phone.

Advocate for clients, finding solutions to meet their needs.

• Client services and operations expertise:

Handling client inquiries and questions regarding orders.

Coordinating card approvals with payment card associations like Visa and Mastercard.

Communicating program information to clients.

Recording pricing from client contracts for programs.

Providing day-to-day customer service for production order inquiries.

Resolving client order issues related to shipping and billing.

Tracking case tickets to ensure timely resolution.

• Program configuration and implementation:

Creating and configuring payment card programs in Arroweye administrative portal.

Managing work tickets for new program configurations and client projects.

Collecting program requirements from existing and new clients.

Overseeing the full life cycle of new program configuration and implementation.

• Identifying new program enhancement opportunities:

Recommending additional services and product features to existing clients.

• Collaboration and teamwork:

Working with Project Managers and other Arroweye sales support team members to gather client requirements. Collaborating with Account Managers to ensure high client satisfaction and quality.

• Utilizing automated tools:

Using Arroweye's proprietary tools to create digital proofs of cards and collateral for client approval.

• Metrics and optimization:

Recording metrics to improve setup processes and procedures.

• Project management:

Handling non-standard components related to program setup and communication between clients and internal teams.

Please note that this job description is subject to change based on business needs, and additional duties may be assigned by the team lead or manager.