Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Client Service Supervisor
Location: Vancouver, B.C. 

Job Overview and Responsibilities:

The Client Services Supervisor under supervision received from the Customer Experience Manager, provides guidance and support for situational activities of Customer Solutions Representatives (CSRs) ultimately improving our customer and employee experience.

 

 

Primary responsibilities include the following (but are not limited to):

Lead and manage the systemic effectiveness of the CSRs; Monitor and evaluate functional performance of CSRs, conduct regular coaching sessions, identify opportunities for improvement and develop action plans to ensure continuous growth and effectiveness of service skills and technical expertise; Provide clear direction, coaching and support to CSRs to ensure efficient, effective and professional client interactions with internal/external customers; Review, streamline and develop/update departmental processes and work instructions to ensure a high-level “customer experience”, consistency and maximize team efficiencies, while maintaining a focus on quality, innovation and continuous improvement; Participate in cross-functional meetings, as required, to help ensure customer expectations are met and/or concerns are resolved in a timely manner; Consult with team to assess proper coverage and opportunities for competency development and cross training; Monitor staffing needs, initiate hiring requests (as required), participate in interviewing process and provide hiring recommendations; Approve timesheets and coordinate/approve team vacation requests; Complete formal CSR performance reviews: biannually and annually; Prepare weekly and monthly reports to Manager, as required; Work with accounting and invoicing staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed. Support and comply with all Bureau Veritas policies, Quality System and Health &  Safety program; Participate, when requested in department and health and safety meetings; Maintain training records and relevant qualifications; Adhere to Bureau Veritas Code of Ethics Policy; Ensure that all proprietary software applications that facilitate productivity (LIMS, CRM, Freshdesk) are effectively and proficiently utilized; Ensure adherence to Bureau Veritas’ quality systems QA/QC, SOP's and external accreditation requirements; Ensure Bureau Veritas’ safety policies are communicated and adhered to by all staff; Ensure "Good Housekeeping" standards are met or exceeded; All other responsibilities as assigned.  

Is there a mutual fit? You ideally have:

University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience; 5-7 years’ experience in the geochemistry industry; At least 3 years of Customer Service experience; Strong, demonstrated leadership skills and experience; Ability to coach, mentor and motivate CSRs;  Ability to communicate effectively and work collaboratively with lab operations, management, and Customer Experience team members; Excellent verbal and written communication skills; Organized, detail-oriented and focused; Superior multi-tasking skills and ability to work under pressure; Represents the Bureau Veritas values and is at all times professional; Act as role model to junior staff; Should be responsible, dedicated, and motivated; Outstanding customer relationship management skills and commitment to providing exceptional customer service and quality results; You are ethical, dynamic, motivated and results oriented; Strong computer literacy (Microsoft Word, Excel, Outlook etc.). Safely perform physically demanding tasks with repeated lifting of up to 25 lbs  

 

 

Schedule:

Monday to Friday Willing to work overtime or be on call when necessary (including some weekends)

 

 

Bureau Veritas is proud to be committed to providing fair and competitive pay as well as extensive health and wellness benefits package for eligible full-time employees.

 

The salary range for this role is $60,000 - $65,000 annually.

 

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.

 

Additional Benefits Include:

Top-Tier Health, Dental, and Vision

Paid Time Off, Statutory Holidays, and up to 8 hours of volunteer time off

Life Insurance & AD&D

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development through Tuition Reimbursement

 

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

 

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust