At Pitney Bowes, we do the right thing, the right way.

As a Client Services Support Team Lead for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

You are:

A Determined Leader who will report directly to the GEC US Client Services Director, the Team Lead must be adept at measuring and reporting these specific results to the team, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve client success. You are a Loyal individual who will be managing a team of 10+ and will be collaborating with the different client groups to support processes and to improve client compliance throughout the Pitney Bowes global client ecommerce experience.

You will:

Represent and lead Global teams from the GEC United States perspective Work with employee(s) on individual and group basis to build skills and performance Delivering prompt, professional solutions for customer inquires Anticipates problems and takes steps to prevent them Suggesting improvements to customer service to higher management and staff

Your background:

As a Client Services Support Team Lead, you have:

Strong sense of urgency and the ability to embrace a changing landscape High strategic and critical thinking skills Exceptional listening, written and verbal communication skills Good relationship and communication skills Must have outstanding team-building skills

Preferred

Experience with JIRA, Confluence, and Salesforce Bachelor's degree or relevant work experience

We will:

Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Commerce Services is comprised of the company’s technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

If you would like to be considered for this position, please apply!