Client Services Team Lead Job ID 196962 Posted 12-Dec-2024 Service line Advisory Segment Role type Full-time Areas of Interest Sales Support Location(s) Birmingham - Alabama - United States of America About the Role: As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This job is part of the Sales Operations. They are responsible for sales planning, strategy, and forecasting to achieve business objectives. **What You’ll Do:** + Plan, coordinate, schedule, and oversee the activities of the team members. + Review voucher forms and process Brokers' commission payments. + Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes. + Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.). + Interact with clients on property tours and resolve issues and inquiries. + Consult with sales professionals and provide recommendations on marketing practices. + Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists. + Serve as a point of contact for the sales team for information requests. + Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development. + Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. + May establish new techniques to ensure the team is able to meet its objectives. + Have a direct impact on the team objectives as well as the objectives of related teams. + Ensure personal and team outcomes have a positive impact on customer objectives. + Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. What You’ll Need: + High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. Real Estate Salesperson license required. + In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. + Requires the ability to explain complex concepts or sensitive information. + Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills. + Excellent organizational skills with a master-level inquisitive mindset. + Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups. Why CBRE? When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)