As a member of the Client Services team, a Client Service Technician will provide support for our employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES
· Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
· Deploy and maintain end user computers and peripherals.
· Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
· Create, manage, and troubleshoot accounts and access via Active Directory.
· Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
Travel may be required to support various locations within the Bay Area.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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