Job Summary
This position has the primary responsibility elevating our team's performance and ensuring seamless client support through comprehensive training initiatives. The Training Coordinator will be responsible for designing and implementing effective onboarding programs for new hires, continuously updating and maintaining our standard operating procedures (SOPs), developing engaging training materials. This position will also or ganize both in-person and online training events to foster team collaboration and knowledge sharing.
Key Accountabilities
Design and implement comprehensive onboarding programs for new hires in the Client Services teamDevelop and deliver both in-person and online training events to highlight key processes and proceduresCreate engaging training materials including PowerPoint presentations, flashcards, surveys, and webinarsRegularly review and update Standard Operating Procedures (SOPs) to reflect current best practices, ensure the team is familiar and adhere to themMaintain accurate and up-to-date trainingWork with the Transformation department to ensure updated training on new technologies and processes.Other duties/projects as assigned.Networking/Key relationships
Client Services Corporate Training Commercial Operations Finance Logistics and Planning HR IT QualificationsMinimum Knowledge & Experience required for the position:
Bachelor's degree in Training and Development, Human Resources, or a related fieldMinimum of 3 years of work experience in training coordinator role, preferably in the healthcare or diagnostics industryProficiency in creating engaging training content using various multimedia toolsExcellent communication and presentation skillsProficient in Microsoft Office Suite, particularly PowerPoint and Excel, knowledge of SAP preferredFamiliarity with the context of In-Vitro Diagnostics/ Medical Devices regulationsManagement has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
Demonstrated ability of interpersonal skills to building rapport with trainees and collaborating effectively with different departments Confident with public speakingStrong organizational abilities to schedule and prioritize multiple sessions and tasksAnalytical skills to evaluate training outcomes and participant feedbackFlexibility to adapting quickly to changes in regulatory requirements and company needs or technologiesTravel requirements:
5%-10%
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