Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery?

Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement?

If so, Thomson Reuters are seeking an experienced, proactive, enthusiastic, and passionate Client Solutions Consultant to join our Global Solutions Consulting team.

As a Client Solutions Consultant, you will become a HighQ/TR expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at different levels across their business, helping clients to get the most from new product updates and features as they are released. In addition, you’ll partner with other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demonstrating, and talking about our solutions confidently and in detail.

About the Role

In this role as a Client Solutions Consultant in the Global Large Law segment, you will:

Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on.

Align closely with the Product and Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express

Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases

Work with clients to establish their business needs and co-design high value solutions that solve real business problems

Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions

Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics

Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty

Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates

Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction

Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express

About You

You’re a fit for the Client Solutions Consultant role if you have:

Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector

Passionate about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working

Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products

Analytical and creative with the ability to design solutions to solve complex business problems

Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators

Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable

Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do

The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience

#LI-IG1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.