Thank you for considering Progyny!

As a Client Success Associate, you will play a pivotal role in supporting our strategic market clients, providing tactical assistance to ensure high levels of satisfaction and retention. This role is ideal for someone with a bachelor's degree or relevant experience who thrives in executing day-to-day tasks and contributing to the overall client success strategy. 

What you’ll do...

Assist in the implementation and execution of client success strategies for enterprise accounts. 

Collaborate closely with a senior Client Success team member to streamline client administration and ensure a smooth onboarding and ongoing experience. 

Manage day-to-day client requests, service delivery coordination, and escalation of issues to the appropriate teams. 

Monitor client health metrics and proactively address any issues or concerns with the support of Senior Client Success team members. 

Support data integrity by keeping client records updated and running client health checks. 

Assist in the development and delivery of client performance and satisfaction reporting. 

Collaborate with sales, product, and support teams to escalate client issues, track resolution progress, and ensure timely follow-up on open items. Communicate specific client needs, coordinate internal resources, and provide detailed updates to clients on resolution status. 

About you... 

Bachelor’s degree or relevant experience in a client-facing role, customer support, or business-related field. 

Strong desire to learn and grow within client success and develop a deep understanding of client success principles. 

Excellent communication and relationship-building skills. 

Ability to prioritize and manage multiple tasks in a fast-paced environment. 

Proficiency or willingness to learn CRM software (e.g., Salesforce) and other client management tools. 

Analytical mindset with an ability to interpret data and make actionable recommendations. 

A proactive approach to problem-solving and a willingness to take on new challenges. 

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

Health, dental, vision and life insurance options for employees and family  

Free in-person, virtual and text-based mental health and wellness support  

Paid time off, including vacation, sick leave, personal days and summer flex time  

Company equity  

Bonus program  

401(k) plan with company match 

Access to on-demand legal and financial advice   

Company social events  

Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $65,000-70,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.