Job Details

As the Client Success Manager, you are responsible for onboarding, setting up and managing a portfolio of clients. You strive to understand each client’s business, own relationships, facilitate onboarding activities, and provide regular updates and guidance. By creating strong relationships with our clients, you will keep them informed on our new features and functionalities.  Being a technically minded individual, you regularly communicate with our clients to keep them fully supported. Your goal is to ensure our clients success with RIVS.

The Client Success Manager will also work closely with the RIVS sales team to keep them informed of their client’s usage and strategize on growth, resulting in increased revenue opportunities.  

Essential Duties and Responsibilities: 

Establish strong relationships with clients including understanding their business objectives and identifying how RIVS can meet their needs  Fulfill initial onboarding for clients and welcoming clients to the RIVS platform  Train clients on the RIVS platform and how it best can be utilized for their business  Proactively reach out to our clients to evaluate their needs, drive usage  and provide recommendations  Maintain expert knowledge of the RIVS platform to identify areas of improvement for each client Help troubleshoot and provide support for clients 

Our Ideal Candidate will:

Be a great listener. Demonstrate attention to detail and possess strong organizational skills  Identify and resolve problems in a timely manner Be able to effectively communicate with all levels of an organization  Be comfortable working on multiple projects simultaneously  Be assertive and willing to take initiative to ensure clients are fully on boarded and trained Have the ability to work under pressure and help troubleshoot under emergency situations Have the desire to work in a startup environment Have a passion for technology and understand the benefits of SaaS for new clients

Experience:

1-3 years of experience in customer service (technical support, account management or education)  Experience in SaaS, a tech company, and/or has HR experience is a plus  BA/BS degree preferred

Compensation:

$37,000 + Commission based on client retention (Target Compensation $40K or more) Full benefits Simple IRA Career Growth Opportunity