Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Building Product Manufacturer segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the Building Product Manufacturer industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused.
Characteristics of a successful Customer Success Manager:
Enjoy presenting and sharing technology solutionsHas great communication and organizational skillsHas experience with technology platforms, especially Apple, iPad, and iOSEnjoys working with a team and collaborating to achieve successWould feel comfortable giving online webinar demonstrations and controlling the meetingHas no fear of talking to people on the phone, in person, or in other forms of communicationPassionate about training and ensuring clients understand the facets of an amazing tool and its features and how to use themCognizant of client needs and our solutions that fit bestFamiliar with CRM’s, especially SalesforceExperience with Customer Success Software Would thrive in acting as the primary contact and building long term relationships with customersHas fun learning new ways to do business with a proactively positive outlookIs passionate about building trust and realizes when it’s happened to move the needle forwardEnjoys working tradeshows, engaging with attendees and developing a rapportDesired Qualifications:
B.S. or B.A. desired3-5 + years’ experience in customer success or similar customer facing roleProfessional demeanor and organizational skills, a must Excellent verbal communication skills, ability to build rapport quickly with clients,Strong technical skills and CRM experience required, preferably experience with SalesforceExperience with or interest in learning about the housing industry, specifically new home developmentExperience with or interest in building products and the manufacturing industryTeam player with a customer focused mindsetWilling to travel up to 25%Why People Love Working Here:
• Competitive salary
• Comprehensive benefit package (Medical, Dental, Vision)
• 100% company-paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
• 401k with company match
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program
• Visionary Leadership Team
• 100% remote and always will be!
Inclusion & Equal Opportunity Employment:
Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.
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