Customer Success Manager (CSM) is to maximize customer retention and expansion by facilitating activities and guiding them to the solutions value while also driving increased SaaS revenue.  The CSM works at a strategic level across all product pillars in the cloud, leading teams in the delivery and continuous improvement of transformational cloud projects. In this role you will act as an enabler and trusted advisor to the customer to ensure they remain successful and engaged with their entire Cloud solution so they understand the full value of their investment with Oracle.

For this role you will need to be definitive in your goals but flexible in your approach. As part of the role you will continuously improve on your network and internal relationships, working closely with sales, professional services, partners, support and presales to enable further adoption of Oracle products within your customers.  You are one team, all responsible for delivering value to the customer with strong product knowledge and discovery expertise.

Career Level - IC4