About Gartner Digital Markets:
 

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

What we’re looking for: 

We are growing our Product team and we’re looking for a Client Success Specialist to support the innovation, vision, and strategy of our Sales & Services Enablement solutions. The ideal candidate will take ownership of our internal help desk queue, is driven by the desire to help others, will work closely with dozens of product and engineering teams to ensure issues & projects are completed, and will help strategize the growth of our User Support function.

The purpose of this role is to support our GDM product efforts by helping our product users resolve bugs, share feedback, and remove blockers in their workflows. As a User Support Specialist, you will need to understand the details of our tech stack, learn the myriad sales functions we support, and keep our team organized by constantly optimizing our queue and our processes.

Why you’ll want to come to work:

Manage a bug reporting queue for all of Digital Markets and triage incoming tickets based on priority and product team ownership 

Enable, test, and troubleshoot CRM integrations for clients 

Provision new hires & internal transfers with key technology needed for their roles 

Create & manage ongoing processes to track the usage of our tech stack 

Assist with communicating product releases & fixes to multiple sales teams as they roll out

Document new workflows and processes as our business evolves and share how-tos in both written and video format

What you’ll bring to the team:

1-3 years’ experience working in customer service or a client-facing role that involves answering support requests

Familiarity with the product development process is a plus

Excellent written and oral communication, with strong comfort in virtual meetings and working in a remote first environment

Ability to work with and communicate with our internal Tech team, and able to understand and disseminate information appropriately to various team members

Strong proficiency in Excel. Experience with business analysis tools, such as Power BI, is a plus.

Desire for learning & growth within a fast-paced environment.

Check out our video to learn about who we are, and what we do:

youtube.com/watch?v=oSO_h5VZ9a0

What you´ll find:

Limitless growth and learning opportunities.

A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

A chance to make an impact - your work will contribute directly to our strategy.

Frequent social activities such as movie night, laser tag, bowling, escape room, summer beach party, hiking & bbq, and more!

A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.

Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O’Clock.

What you´ll receive:

Competitive compensation.

23 days annual holiday and an additional day off for your birthday.

Private Medical and Dental Care.

Life and Disability Insurance.

Public Transport Subsidy.

Ticket Restaurant Card.

Childcare Vouchers (Ticket Guarderia).

IncentiFit - annual reimbursement for health-and-wellness-related activities.

Pension Scheme.

Tuition Reimbursement.

Employee Stock Purchase Plan.

Employee Assistance Program.

Gartner Gives Charity Match.

Relocation Assistance - a specialist to help you with all the appointments and paperwork.

And much more!

What are we:

Action Oriented - You have what it takes to deliver measurable results, fast. We encourage and guide the vision, roadmap to success and the action it takes to make it happen.

Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful, radical candor to your work, with a mindset of desiring ongoing professional and personal development.

Collaborative - You believe in the one team, shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web:gartner.com/en/digital-markets
Careers: jobs.gartner.com/teams/digital-markets   

PLEASE NOTE:

- Applications must be submitted in English.

- A valid EU visa/passport is required for this position.

#digitalmarkets

#LI-LF8

#LI-Hybrid

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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