Additional Job Description

Ecolab is seeking a remote Client Success Specialist to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care. We are seeking professionals to play a critical role in developing meaningful client partnerships and revenue generating growth opportunities.

What’s in it For You:

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadershipThe support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more! Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipmentSupportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.High potential career opportunities, due to our commitment to promoting from within.Ability to network with high level customer stakeholders across the food service industry.An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What You Will Do:

Present industry leading data driven business reviews geared towards client solutions and recommendations.Internal field specialist communication and problem solving, which includes customer program education, coaching and question clarification.Direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries.Dynamic and innovative ad hoc report creation and execution.Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness.Cross-functional relationship building with IT, program insights, finance, field, and corporate accounts.Collaborate with other divisions of Ecolab to support our customers.Initial set up and maintenance of customer programs through database set up and project management.Manage customer expectations and program components to be implemented by internal teams.

Physical Demands:

Extend time sitting in a home officeRepetitive motions at a computerSubstantial movements of the wrist, hands and fingersClose visual acuity for viewing large amounts of data on a computer screenExtensive reading

Minimum Qualifications:

Bachelor’s Degree or 6 years of experience in customer service, retail, hospitality, call center or professional business environment.Minimum of one year customer service experience in retail, hospitality, call center or professional business environment.Intermediate user of Microsoft Excel, Word, PowerPoint, Outlook, etc.Immigration sponsorship not available for this role.Excellent verbal and written communication skills.Strong analytical and organizational skills.Ability to provide limited periodic support for field operations associates during nights and weekends, as business needs.

Preferred Qualifications:

Experience with conflict resolution.Salesforce.com experience.At least 1 year of account management or B2B sales experience.A degree in Marketing / Business, Food Science, Mathematics / Statistics, or Hospitality preferred.Internship or demonstrated leadership experience.Excellent time management skills with ability to multi-task and prioritize to meet deadlines.Logical thinking and problem solving capabilities.Ability to be productive in both team and self-supporting environments.Database experience and basic knowledge of statistics.Experience processing large amounts of technical data (manuals).Ability to handle confidential information.Ability to present to medium or large groups.Ability to learn unique and proprietary software.Ability and willingness to travel for business (minimally).

About EcoSure:

EcoSure, an Ecolab division, partners with global clients to create an end-to-end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices, EcoSure creates a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.