About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. 

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-AL1

About Albertsons Media Collective

Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.

We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality.

What you will be doing

The Client Success Sr. Manager is responsible for leading Account Managers in developing best-in-class long-term client partnerships. The Client Success Sr. Manager will collaborate with their Client Success peers to develop and streamline processes enhancing the team’s focus on client service, renewals and retention by providing an exceptional customer experience emphasizing the post-IO process. The Client Success Sr. Manager will be responsible for cultivating partnerships across cross functionals to ensure clients have a holistic experience when working with Albertsons Media Collective and further enabling a cross-organization partnership to help The Collective stand out as a Retail Media Network of choice. 

The position will be based in Boise, ID, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, Fullerton, CA, or Phoenix, AZ). 

Main responsibilities

Lead and transform an account management team by creating and implementing scalable account management strategies and processes    Delegates workload across the team to ensure sufficient client support  Works in collaboration with Client Success to develop holistic account growth strategies and processes  Enables Account Management team with tools and processes to foster campaign renewals, client retention and satisfaction and campaign upselling  Provides input on roadmap, go-to-market strategy and sales enablement in accordance with the Voice of the Customer Responsible for mentoring Account Management team and cross-functionals across the organization  Develops merchandizing partnerships as a Category Captain Develops and coaches account managers to provide best-in-class service and delegates workload across team members for efficiency and optimal growth  Tracks renewal revenue and ensures renewal of campaigns and overall client retention  Works in collaboration with cross-functionals and vendors to review process, staff needs and areas of opportunity  Advocates for client needs across organization representing the Voice of the Customer  Provides long-term planning guidance for optimal organization structure and growth  Attends industry conferences or client travel as needed  Continuously monitor, learn and develop knowledge of retail media landscape  Attracts, hires and retains top advertising leaders 

The salary range is $118,100 to $165,380 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. 

Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus. 

A copy of the full job description can be made available to you. 

What we are searching for 

6+ years of account management/retail/media experience  2+ years’ experience leading Account Management teams  Highly skilled in process development, organization and client service  Proven ability to foster partnerships with merchandizing partners 

What is it like at Albertsons? 

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer 

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).