The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire. Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you! The Client Success Supervisor is responsible for nurturing our client relationships while ensuring our customers HCM needs are met. In addition to client responsibilities, the Client Success Supervisor is responsible for assisting in the training of new employees, while also monitoring and assisting in the department’s client workload. Job Description Responsibilities: + Assisting, creating and implementing new hire training + Continuous training and development of associates + Management of more complex clients + Act as the Client Success Teams first point of contact for systematic and client inquiries + Become fluent in GL’s and Time off Accruals + Ability to assist implementation when appropriate and needed + Assist in complex service recovery efforts as needed + Opens and monitors support cases filed with UKG + Ability to navigate and research UKG community for potential solutions + Proactively manage a portfolio of HCM clients once the implementation phase is completed + Provides exemplary service and support to client base while resolving issues and concerns in a timely fashion + Acts as a primary HCM resource for client base, provided guidance and training as necessary + Understand client priorities and needs in order to ensure they are optimizing the use of the platform + Identify new opportunities to ensure we are meeting the needs of our clients as their business grows + Systematic trainings in effort to stay up to date with HCM software enhancements + Provide internal feedback on how we can better service our clients + Works in tandem with our implementation team to trouble shoot and resolve more complex service inquiries + Ability to meet aggressive timelines + Day to day responsibilities vary based on the needs and complexity of clients + Ensure clients receive a “matter more” experience while embracing our invigorating culture + Commitment to education and professional development by participating in our robust and interactive trainings + Interacts harmoniously and effectively with others, focusing upon the attainment of department and bank goals through a commitment to teamwork + Establishes and maintains a positive working relationship with both clients and teammates + Ability to uncover systematic efficiencies and enhancements as the department continues to grow What You’ll Need to be Successful: + Superb customer service skills with a passion for strengthening customer relationships + Attention to detail and emphasis on accuracy + Prioritizes tasks and demonstrates excellent time management skills + Collaborative mindset with the ability to also work independently + Must embrace technology and possess excellent interpersonal skills + Teachable and embracing of feedback as a means of continuous improvement + Ability to trouble shoot through systematic exploration + Critical thinking and problem solving skills + Commitment to teamwork Preferred Qualifications + High School Diploma or equivalent required + College, business or professional training preferred + Payroll experience is helpful, but not required + Strong communication skills, verbal and written required + Certifications: FPC, CPP, APHR, and Annual UKG Certification Physical Demands/Conditions Requirements: + General office environment + Moderate lifting (to 35 lbs.) required + Moderate reaching, walking, sitting and standing required + Occasional in-state travel required for client training Equipment Used: + General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.